Shipping & Returns
Processing Time
- Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- Processing Delays: During high-volume periods (e.g., holidays), processing may take slightly longer. We will notify you via email if there are any significant delays.
Shipping Options and Delivery Times
We offer the following shipping methods:
Shipping Method | Estimated Delivery Time | Cost |
---|---|---|
Standard Shipping | 5–7 business days | Free on orders over $199.00 |
Expedited Shipping | 2–3 business days | $29.99 |
Express Shipping | 1–2 business days | $39.99 |
Please note that delivery times are estimates and may vary depending on the shipping carrier and your location.
Shipping Costs
- Free standard shipping is available for orders over $149.99
- For orders below this amount, shipping costs are calculated at checkout based on your selected shipping method and location.
International Shipping
We ship internationally to select countries. Delivery times and shipping fees vary depending on the destination.
- Customs and Duties: International customers are responsible for any customs, duties, or taxes required by their country.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking details. Use this information to monitor your shipment’s progress.
Shipping Restrictions
- We currently do not ship to Cuba, Iran, North Korea, Sierra Leone, Palestinian Territories, South Sudan, Myanmar, Crimea Ukraine.
- Perishable or hazardous items may have additional restrictions.
Lost, Damaged, or Stolen Packages
- If your package is lost, stolen, or arrives damaged, please contact us immediately at info@grainandleather.com
- Include your order number and a description of the issue. We will work with the shipping carrier to resolve the problem.
Contact Us
If you have any questions or concerns about shipping, please reach out to us at info@grainandleather.com We’re here to help!
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